FAQ

We offer a wide range of different products and it is not possible to put them all on our website! If you have seen a product elsewhere, please contact us with a picture of the product and the quantity required and we will provide you with a full quote.

If you have a product concept or idea, we can realize it. Contact us with product details such as pictures or drawings, required quantity and specification details. We will provide you with an official quote.

Ordering from the website is very easy. Click on the product you want to order, email your logo and we'll get back to you with drawings and a quote as soon as possible.

We strive to offer the smallest quantities possible. If you need less than the minimum quantity, please use the “SUBMIT” function on the product page to submit your request. We will do our best to fulfill your request, but we cannot guarantee that we will be able to do so.

Once you have placed your order online, your account manager will handle the entire process, including any complaints you may have. If you feel you have not received a satisfactory response, please email us at [email protected] with your order number and complaint details. We will then review it.

Yes! We are happy to send samples of the items you are considering. Samples are sent free of charge and you can usually keep them. However, for some high-value items, we may ask you to return the sample so that we can offer a lower price. Our sample service is designed to help those who are seriously considering an item or are looking for inspiration. We reserve the right to send samples at our sole discretion (although we don't usually refuse!) .

On our website you can view the production time for each item. This is the number of business days it takes to print the item after you have approved the design. Delivery time then depends on the shipping method. If you need a faster delivery than the production time shown, or if you have any questions, please feel free to contact us - we're up for the challenge and ready to help!

Absolutely! Please contact us and we will be happy to schedule a visit for you. We are located at 3301, Block 188A, Global 188, Su Hui Road, Suzhou Industrial Park, Suzhou, Jiangsu Province, 215000, China